How to Improve Cultural Safety in the Workplace

Internal Safety Leadership Coaches

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Modern workplaces are becoming increasingly diverse. With this diversity comes the need for an inclusive environment where every employee feels safe and respected, irrespective of their cultural background. Cultural safety is of paramount importance in this endeavour. This guide will outline the steps and strategies for how to improve cultural safety in the workplace, ensuring a harmonious and inclusive environment for all.

What is Cultural Safety?

Cultural safety goes beyond mere awareness or sensitivity to different cultures. It represents a workplace environment where individuals are free from any form of cultural racism or bias. In such an environment, employees can confidently express their cultural identity without any fear of discrimination or prejudice.

Steps to Enhance Cultural Safety in the Workplace:

  • Educate and Train: Organise regular workshops and training sessions that focus on cultural awareness and sensitivity. Ensure these are not one-off sessions but are integrated into the regular training calendar.
  • Diversify  Recruitment: Make a conscious effort to diversify your hiring process. Not only does this bring varied perspectives to the table, but it also emphasises the organisation’s commitment to inclusivity.
  • Open Communication Channels: Encourage employees to share their cultural experiences, celebrations, and stories. This promotes mutual respect and understanding.
  • Celebrate Multicultural Events: Recognise and celebrate different cultural festivals and days. This not only educates but also fosters unity among team members.
  • Have a Zero-Tolerance Policy: Implement and enforce a strict policy against any form of racial or cultural discrimination. Make sure every employee is aware of this.
  • Seek Feedback: Periodically gather feedback from employees about the cultural climate in the workplace. Use this feedback to continually refine your strategies.
  • Lead by Example: Leaders and managers should embody the principles of cultural safety, setting the tone for the rest of the organisation.

The Benefits of a Culturally Safe Workplace

In a world marked by vast diversity, fostering a culturally safe workplace is more than just a noble initiative; it’s a strategic move with tangible benefits. When organisations prioritise cultural safety, they don’t just support their employees; they also pave the way for business growth and development. Let’s delve deeper into the compelling advantages of cultivating a culturally safe environment.

Enhanced Creativity and Innovation:

A culturally diverse team brings together individuals with varied life experiences, perspectives, and problem-solving approaches. This melting pot of ideas can lead to more innovative solutions, driving the company to new heights.

Boosted Employee Morale and Engagement:

When employees feel that their cultural backgrounds are acknowledged and respected, they naturally feel more connected to the organisation. This sense of belonging boosts morale, leading to higher levels of engagement and enthusiasm in their roles.

Attract and Retain Top Talent:

Today’s workforce values inclusivity. Organisations that demonstrate a commitment to cultural safety will naturally attract a wider pool of top-tier candidates. Moreover, employees are more likely to stay with companies where they feel culturally safe, reducing turnover costs.

Improved Team Collaboration:

Understanding and respecting cultural differences can lead to stronger team cohesion. As barriers come down, collaboration and mutual respect go up, ensuring projects are executed smoothly.

Enhanced Brand Image:

In our interconnected world, companies that champion cultural safety often earn a positive reputation. This can lead to increased customer loyalty, attracting clients who value businesses with ethical stances on inclusivity.

Better Decision Making:

Diverse teams, nurtured in a culturally safe environment, often make more comprehensive decisions. They can draw from a broader range of experiences and viewpoints, ensuring well-rounded outcomes.

Risk Mitigation:

A culturally safe environment reduces the chances of cultural misunderstandings or conflicts, minimising potential HR or legal issues related to discrimination or bias.

The benefits of a culturally safe workplace extend far beyond the immediate team environment. From driving innovation to bolstering the company’s brand image, the positive ripple effects are numerous. In a world that is continuously evolving, embracing cultural safety isn’t just the right thing to do; it’s smart business.


When it comes to how to improve cultural safety in the workplace, there is an ethical responsibility but also a strategic imperative. At Jonah Group, we understand the importance of fostering an environment where every individual feels culturally safe, valued, and heard. As organisations evolve, understanding and implementing cultural safety will be key to their long-term success and sustainability.