Power and Utilities

Background

Energex is a State government-owned corporation that builds, operates and maintains the electricity distribution network in the growing region of South East Queensland.

Supplier of electricity to almost 1.4 million domestic and business connections and 3.4 million people
Approximately 3,000 employees serving communities across 25,000 square km
Manages a high-performing network that consists of assets worth about $12 billion
Covers 52,800 km of total power lines and 670,000 poles

“I am extremely proud of the difference that this program has made to the lives of our people.”

Darryl Bell - Group Manager Safety
Energex

Drivers for Change

Safety Performance had plateaued with initial indicator of regression
Significant Incidents that lead to injury and High Potential Near-Misses
Sense of complacency “she’ll be right mate”
Safety strategy influenced by reactive drivers
Previous investment did not translate into sustainable results

Solution

Organisational Safety Culture Diagnosis

Completed a comprehensive Safety Culture Diagnosis involving over 2,200 employees that provided a baseline to measure change, strengths & weaknesses, and informed development of a practical, efficient and effective intervention strategy. Completed another Safety Culture Diagnosis to measure the shift across Energex.

Strategic Consultation, Planning & Design

Worked alongside Energex internal Safety Culture Team (ESCT) & senior executives to develop a Behavioural Framework deploying Safety Principles of Care, Ownership, Trust, and Learning. Customised a solution that matched Energex needs through a comprehensive consultation process with the ESCT and agreed measures for success, communication, and a workplace engagement campaign.

Leading Safety Program (LSP)

Delivered a series of pilots to ensure it ‘fits’ with Energex before launching the Leading Safety Program and customising the delivery & content across all levels of the organisation. Ensured the LSP complimented multiple initiatives being implemented and planned by ESCT.

Safety Coaches Program

ESCT identified the ideal candidates to develop internal capability through coaching programs and 2° Shift methodology to sustain the culture in a way that kept it alive, dynamic and thriving after Jonah Group’s involvement.

The Result

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Reduction in Total Recordable Injuries Frequency Rate (TRIFR) on the completion of the program

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2933 employees attended across 148 programs consisting of 308 classroom days

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Participants who would recommend the program to others

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Employees would apply what they learned in their day to day job

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Would be willing to intervene if they saw at-risk behaviour

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Direct Reports reported that their Leaders improved on 88% of defined safety behaviours

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Over a 3 year period, the ‘favourable perception of safety’ indicator improved from 63% to 80%